Customer Service - How can we help?
Find answers in our FAQ & knowledge hub.
You can call us from Monday to Thursday from 9am to 4pm and on Friday from 9am to 12pm at local times. For customers calling, please note that our Customer Service is only available in the respective local language and English. Find your local contact here.
Our customer service can be reached via the contact form. Our intention is to reply within 24-48 hours, however, we are currently experiencing a high volume of emails and it could take longer. Thank you for your patience.
Here you will find our guarantee conditions.
Certified Service Center
Our hand operated desalinators for life rafts require regular service and inspection. For commercial ships and airlines, we recommend to contract manufacturer certified service stations. You can look for them in our store locator by selecting SOLAS Survivor 06/35 Service Center.
Spare Parts for Historic Optimus Stoves
We only carry spare parts for stoves which are still in production. There are specialized retailers for historic stoves who may be able to help you find the part you are looking for. You find them in our knowledge hub.
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Katadyn Group Blog
Our Katadyn Group blog includes a varietey of stories about the products we build, the projects we support and other topics we care about.