Customer Service - How can we help?


Find answers in our FAQ & Knowledge Hub.


For customers calling, please note that our Customer Service is only available in the respective local language and English. Find your local contact here.

Contact Form

Our customer service can be reached via the contact formOur intention is to reply within 24-48 hours. However, we are currently experiencing a high volume of emails and it may take longer. Thank you for your patience.


Here you will find our guarantee conditions. 


Certified Service Center

Our hand operated desalinators for life rafts require regular service and inspection. For commercial ships and airlines, we recommend to contract manufacturer certified service stations. You can look for them in our store locator by selecting SOLAS Survivor 06/35 Service Center.

Spare Parts for Historic Optimus Stoves

We only carry spare parts for stoves which are still in production. There are specialized retailers for historic stoves who may be able to help you find the part you are looking for. You find them in our knowledge hub

Social Media

Become a fan and post questions, comments and photos. Follow the links on the bottom left of every page. 


Katadyn Group Blog

Our Katadyn Group Blog includes a varietey of stories about the products we build, the projects we support and other topics we care about.